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Tax benefits bring convenient services closer during the year of industrial doubling
Release time：
2023-05-26
To better implement the "Convenient Tax Services Spring Breeze Action," the Tongzhouwan Tax Bureau of Nantong City, Jiangsu Province recently invited "tax and fee service experience officers" to the hall to observe the process firsthand, allowing taxpayers and fee payers to understand tax work up close. This aims to leverage small improvements to optimize the business environment, continuously improving taxpayer satisfaction and sense of fulfillment, and extending convenient tax services to thousands of households.
It is the tax authorities' commitment to make tax publicity relatable and accessible to the public. At the event, the "tax and fee service experience officers" visited various functional areas of the tax service hall, including the guidance counter, business windows, and self-service tax areas, observing the business processing procedures and offering suggestions for optimizing tax payment services and the tax business environment. 
"Tax and Fee Service Experience Officers" visit the tax service hall
"Through the full-process tracking, experience, and improvement of tax and fee services, I have truly felt the enthusiastic service of the tax authorities. Especially, our daily business needs can all be completed on the electronic tax bureau, it's becoming increasingly convenient!" exclaimed Yuan Lulin, a financial staff member of Yanhai Xiben Supply Chain Nantong Co., Ltd.
Tax and Fee Service Experience Activity
It can be felt that the services of the tax authorities are becoming increasingly high-quality and caring, and the tax preferential policies provide substantial support. During the group discussion session, the "tax and fee service experience officers" consulted on issues encountered during daily tax payment processes. Tax officials listened to the experience officers' opinions and suggestions on tax work face-to-face, providing immediate feedback on the issues raised and reporting those that were difficult to resolve for further solutions.
This activity aims to identify service gaps and shortcomings through the personal experiences of the "tax and fee service experience officers," solve bottlenecks in the service process, improve service measures, and enhance service levels. The goal is to transition from undifferentiated service to personalized, refined, and precise service, gradually extending convenient tax services to all taxpayers and fee payers. This will further boost business confidence, stimulate innovation, and promote high-quality development.
https://mp.weixin.qq.com/s/fEWGMeZGr7t9eX9B_Op-WA
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